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What is the National e-Governance Plan?
National e-Governance Plan is an ambitious plan of the Government of India that aims at providing all government services to the common man in his locality though a one-stop-shop (integrated service delivery) ensuring convenience, efficiency, transparency and reliability.
How is NeGP implemented?
The NeGP aims at substantially increasing the pace of e-governance activities in the Center as well as in the states. It proposes to achieve this by implementing, 'Core ICT Infrastructure Projects' and the 'Mission Mode Projects' in the Center as well as in the states.
What is a GR?
GR stands for 'Government Resolution'. GRs are important orders/decisions made by the government.
What is the CSC scheme?
CSC may be defined as the front-end delivery points for public, private and social sector services to rural citizens. It is positioned as a 'Change Agent', to promote rural entrepreneurship, build rural capacities and livelihoods and enable community participation.
How is the CSC project different from Setu Project?
Setu Project was conceptualised by Government much earlier, however it has successfully taken off in only some places. The opportunity in Setu for self-employment was very less and there was a lack of systematic distribution. CSC project is different from Setu Project as it aims to
  • Deliver services at doorstep for villagers and
  • Generate employment within the villages.
What is an SCA?
SCA stands for Service Center Agency. Its role is to appoint VLEs and to ensure smooth operations of the project.
What does VLE mean?
VLE means Village Level Entrepreneur
What is the role of a VLE?
A VLE is expected to:
  • Have complete knowledge of the products and services offered through Maha-e-Seva Kendra and Gram Suvidha Kendra
  • Possess knowledge about competitors offering the same/similar services
  • Sell the services/products
  • Coordinate with the local collector office for getting the G2C certificates/affidavits signed.
  • Make the villagers aware of the available services and to increase the walk-ins to the center.
  • Daily login in the system to check for updates, if any.
  • Complete knowledge of the population details to understand the business potential of the area.
How many districts and talukas are covered under this project by Spanco?
In Maharashtra 11 districts namely Thane, Mumbai, Sindhudurg, Raigarh, Solapur, Satara, Sangli and Kolhapur. In Punjab, Spanco CSC is present in 7 Districts namely - Bhatinda, Mansa, Moga, Muktsar, Faridkot, Ferozepur and Fazilka.
What is the meaning of web based business?
Any business conducted online through a medium of internet, lease lines or data card through one or multiple portals with a backup of data center.
What is the role of a district manager?
A district manager is the local representative of the SCA at every district. His role is to appoint new VLEs and support them in all aspects. He reports to the SCA Head Quarters.
What is the meaning of B2C services?
B2C stands for 'Business To Customer' Services. These services range from consumer goods to mobile phones, recharges, pan card applications, Education Services, Insurance services and so on.
What is a Pan Card?
PAN stands for 'Permanent Account Number' and is issued by the Income Tax Department of India as a unique number to track all financial transactions done by any citizen. The Pan card is today the most important document or a proof for any commercial dealing.
What is the meaning of DTH services?
It means 'Direct to Home' Television service. It is a service offered by various large players like Tata Sky, Big TV, Dish TV, Airtel and Reliance and these services are available through Recharge Vouchers in a postpaid format. These services are reputed for their audio & video clarity as well as lesser break downs as compared to the local Cable Service.
What is the meaning of G2C services?
These are the services offered by the Government to the citizens through multiple channels including Common Service Centers (CSCs) at citizen’s doorstep. Each individual collectorate has been assigned a responsibility to identify one or many G2C services and approve them at the local level. The existing system of signing authority remains unchanged and the Tahsildars, Talathis and District Collectors will remain authorities to sign all the documents pertaining to these services.
What is the process for a VLE center to go live?
Once a villager is appointed as a VLE as part of the CSC program he signs an agreement with relevant terms under MSA of State Government. He is then supposed to identify premises anywhere ranging from 250 sq.ft to 500 sq.ft area and inform the company to undertake site survey while providing infrastructure like furniture, computer hardware, painting etc. After this process is completed, the Center is considered ready to give live. The company trainers will visit the Centers or meet VLEs collectively at a common place to impart training which consists of operating computer, training VLEs on each and every B2C service uploaded on portal and G2C services whenever approved and launched.
Who are Tahsildars and Naib Tahasildar and what are their respective roles?
The officer in-charge of a Tahsil is called Tahsildar and the Naib-Tahsildar is an Administrative Assistant to Tahsildar. Tahsildar has powers of co-ordination and distribution of work among Circle Revenue Officers. Tahsildars and Naib-Tahsildars are responsible for collection of land revenue and other dues payable to the Government. They remain in touch with the subordinate revenue staff. They observe the season conditions, condition of crops and listen to the difficulties of the cultivators. Tahasildar and Naib-Tahsildars extensively tour the areas in their jurisdiction. They decide urgent matters on the spot, like correction of entries in the account books, providing relief to the people faced with natural calamities, etc. They also sit in the courts to settle disputes in connection with Land Reformation Acts, entries in account books, etc. Any application regarding land revenue is to be addressed to Tahasildar. Tahasildar takes decision on the application after due enquiry. For elections to the Vidhan Sabha, a Tahsildar is invariably appointed as Assistant Returning Officer for the constituency/constituencies that are part of his Tahsil. They hold powers of Executive Magistrate.
Who is a Talathi and what is his role?
Talathi is the representative of Government at the village level. He has usually one to five villages in his charge. His local knowledge is so extensive that there is hardly any information about the village and its occupants of which he is not aware or cannot guess. As such, he is viewed as the eyes and ears of the Collector. The duties of Talathi include field inspections, recording of crops, revision reports relating to mutations, partitions, recovery of revenue or rents, and all amounts recoverable as arrears of land revenue, preparations and maintenance of the "Records of Rights".
Who is a circle officer and what is his role?

Circle Inspector is the village level revenue officer working under Tahasildar and Naib Tahasildar. The circle officer and the circle inspector in charge shall exercise such powers over the Talathi in his circle and perform such duties and functions from time to time as may be prescribed.

Duties and functions of the Circle Inspector/Officer are specified in Maharashtra Land Revenue Circle Officer's and Circle Inspector's (Duties and Functions) Rules, 1970. His role includes

  1. Verify whether all fragments have been duly entered in the record of rights and notices of entries in register of mutation given to the parties concern as required, by sub section (2) of section 6 of the Bombay Prevention of Fragmentation and Consolidation of Holding Act, 1947.
  2. Check whether any transaction is in contravention of the provisions of the relevant tenancy law and the Bombay Prevention of Fragmentation and Consolidation of Holding Act, 1947, and whether such transaction have been reported to the Tahasildar for action; and whether in making the entries in respect of such transactions in the record of rights, the procedure laid down by Government in that behalf, if any, has been duly followed
  3. Check building operations to see whether any law for the prevention of ribbon development has been contravened, if so, see what further steps have been taken;
  4. Verify periodically, the non-agricultural plots, the plots in the leased or granted, the lands given out on special term and the lands vesting in the village panchayat with view to detecting encroachments and breaches of such term;
  5. Responsible for detecting and reporting to the Tahasildar or, as the case may be to Naib Tahsildar, every case of unauthorised conversion of use of land from one purpose to another purpose.
  6. Check every mutation with view to ensuring that it is properly and correctly made, and shall initial every such mutation in the mutation register. He shall, however certify entries which are undisputed in accordance with the rules.
  7. Ensure that the Talathi makes a pencil entry in the village form VII, as soon as he makes a mutation in the mutation register and inks it out as soon as the mutation is certified.
  8. See that the written intimation of mutation is given to all person interested and copy of the mutation is published in the village Chavadi.

What is the role of a district collector?
The Collector occupies a central place in the district administration. He is the head of the Revenue administration in the district and acts as the co-coordinating officer among all the officers of the Government in the district. He plays a pivotal role in the administration of the district. The collector is empowered to convert use of land from one purpose to another purpose. The collector is responsible in respect of (1) fixation, (2) collection and (3) accounting of the land revenue of the lands which are liable to payment of land revenue. The Collector is also responsible for the collection of fees and taxes under various other Acts such as the Indian Stamp Act, the Indian Court Fees Act, the Bombay Entertainment Duty Act, the Sales Tax Act, the Bombay Village Panchayats Act, etc. Thus the collector and his establishment have to undertake the recovery of such dues when necessary as arrears of land revenue under the provisions of various Acts. In regards to the administration of the Indian Forests Act, the ultimate responsibility for the administration of the Forest department, so far as his district is concerned, lies with him and the Divisional Forests Officer is his assistant for the purpose except in matters relating to the technique of forestry. The administration and implementation of the various land tenure abolition Acts including the Bombay Tenancy and Agricultural Lands Act, 1948 and the Maharashtra Agricultural Lands (Ceiling on Holdings) Act, 1961, rests with the Collector. He is also an appellate authority to hear appeals under various sections of these Acts. According to the Maharashtra Agricultural Lands (Ceiling on Holdings) Act, 1961, a particular ceiling limit has been fixed in the district. Thus the excess land has to be taken over by Government by paying compensation and the disposal of such surplus land has to be made by the Collector. He is empowered to award compensation under the Land Acquisition Act. Although the powers and functions under this Act are delegated to the Special Land Acquisition Officers he exercises the control over such officers and also takes review of the work done by them. As a District Registrar, the Collector controls the administration of the registration department in the district. Collector also acts as the District Magistrate in case of maintenance of Law and Order and General Administration, as District Election Officer in case of conduct of Election. Collector plays a key role during natural disaster period like flood, earthquake, landslide, and cyclone/storm damage or fire incidence. He generally takes prompt action whenever situation arises in any part of the district, and provides assistance either in cash or kind to the victims according to the nature of damage. The Collector is assisted by number of officers at the headquarters.